Data We Collect and Why We Use It
When you open an account, we collect your name, email address, phone number, and the payment method you register — whether that is DANA, OVO, or GoPay. We also record transaction data each time a deposit or withdrawal is processed, so we can verify the transfer
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and apply it to your wallet correctly. Device data — your browser type, IP address, and session timestamps — is collected automatically to keep your account secure and detect unusual activity. If you contact support, the content of that exchange is stored to help us resolve
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your issue and improve our response quality. We do not sell your personal data to third parties. Data is shared only where required to process a payment through your chosen e-wallet rail, or where disclosure is required by applicable law. Retention periods vary by data type:
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transaction records are kept for the period required under applicable regulations, while session logs are cleared on a rolling basis. You can request a copy of the data we hold on your account by contacting us through the channels listed on this page. Availability of specific
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data controls depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.